Wonderweb Technologies Privacy Policy

Last Updated: 23/04/25

At Wonderweb Technologies, we are committed to protecting the privacy and security of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, purchase our services, or communicate with us.

By using our website (www.wonderweb.host) or engaging with our services (including web hosting, email hosting, domain registration, and web design), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personally Identifiable Information (PII)

This includes data that can be used to identify you, such as:

Contact Information (name, email address, phone number, billing address)
Account Credentials (username, password, security questions)
Payment Details (credit/debit card information, billing history)
Domain Registration Information (registrant name, contact details as required by ICANN)
Service-Specific Data (website content, email communications hosted on our servers)

B. Non-Personally Identifiable Information

We automatically collect certain technical and usage data, including:

Log Files (IP address, browser type, operating system, access times)
Cookies & Tracking Technologies (session cookies, analytics data, preferences)
Website Usage Data (pages visited, time spent, referral sources)

2. How We Use Your Information

We use the collected data for the following purposes:

A. Service Provision & Customer Support

To process orders (domains, hosting, web design services)
To authenticate users and secure accounts
To provide technical support and troubleshoot issues
To manage domain registrations and renewals

B. Communication & Marketing

To send transactional emails (invoices, renewal notices, service updates)
To respond to inquiries and support requests
To inform users about new products, promotions, or company updates (with opt-out options)

C. Security & Legal Compliance

To detect and prevent fraud, abuse, or unauthorized access
To comply with legal obligations (e.g., ICANN regulations, court orders)
To enforce our Terms of Service and Acceptable Use Policy

D. Analytics & Improvements

To analyze website traffic and user behavior for optimization
To enhance our services and user experience

3. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share data under the following circumstances:

A. Trusted Service Providers

We work with third-party vendors who assist in:

Payment processing (Paynow, PayPal etc.)
Domain registration (ICANN-accredited registrars)
Web hosting infrastructure (data centers, security providers)

These partners are contractually bound to protect your data and only use it for authorized purposes.

B. Legal & Regulatory Requirements

We may disclose information if required by law, including:

Compliance with court orders or government requests
Fraud investigations or cybersecurity threats
ICANN domain registration policies (WHOIS data)

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction. Users will be notified of any changes in ownership.

4. Data Security Measures

We implement industry-standard security practices to protect your data, including:

Encryption (SSL/TLS for data transmission)
Firewalls & Intrusion Detection (to prevent unauthorized access)
Regular Security Audits (to identify vulnerabilities)
Access Controls (limited employee access to sensitive data)

Despite these measures, no online service is 100% secure. Users should also take precautions (e.g., strong passwords, two-factor authentication).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Analyze website traffic (Google Analytics)
Improve site functionality

Users can manage cookie settings via their browser, but disabling cookies may affect site performance.

6. Data Retention & Deletion

We retain personal data only as long as necessary for:

Service delivery (e.g., active hosting accounts)
Legal compliance (e.g., financial records, domain ownership)
Dispute resolution

Users may request data deletion, subject to legal obligations.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Opt out of marketing communications
Restrict or object to data processing
Request data portability

To exercise these rights, contact us at [[email protected]].

8. International Data Transfers

As a global service provider, data may be processed in multiple jurisdictions. We ensure compliance with applicable laws (e.g., GDPR for EU users).

9. Policy Updates

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or website notices.

This Privacy Policy is effective as of the date stated above.

End of Privacy Policy