Wonderweb Technologies Resource Usage Policy
Last Updated: 30/04/2026
To ensure stable and fair performance for all customers, each cPanel account is allocated its own dedicated resources that are not shared with other accounts. This policy applies to all shared web hosting plans and to each individual cPanel account created under a reseller hosting plan (excluding VPS/dedicated servers). By using our sites (www.wonderweb.host or www.wonderweb.co.zw) and hosting services, you agree to this policy.
Table of Contents
- 1. Allocated Resources per cPanel Account
- 2. Fair Use for Unlimited Features
- 3. Monitoring & Enforcement
- 4. Prohibited Resource Abuse
- 5. Reasonable Person Clause
1. Allocated Resources per cPanel Account
Each cPanel account – whether you are a direct shared hosting customer or a reseller creating accounts for your clients – receives its own dedicated, independent allocation of resources. These resources are not shared with any other cPanel account on the same server. The limits below are guaranteed per individual cPanel account.
Shared Web Hosting Plans (per cPanel account)
The following resources are dedicated to your cPanel account and are not consumed by any other customer.
| Plan Name | CPU (Cores) | RAM | I/O (MB/s) | IOPS | Storage (NVMe) | Domains | Email Accounts |
|---|---|---|---|---|---|---|---|
| Dollar Host | 1.5 | 2 GB | 100 | 25,000 | 500 MB | 1 | 3 |
| Starter Spark | 1.5 | 2 GB | 100 | 25,000 | 3 GB | 10 | 10 |
| Turbo Glide | 1.5 | 2 GB | 100 | 25,000 | 5 GB | 30 | 100 |
| Ultimate Universe | 1.5 | 2 GB | 100 | 25,000 | 10 GB | Unlimited | Unlimited |
Note: All shared plans receive the same dedicated CPU/RAM/I/O/IOPS allocation. Higher‑tier plans provide more storage, domains, and email accounts. “Unlimited” domains and email accounts are subject to fair use (Section 2).
Reseller Hosting – Resources per Client cPanel Account
As a reseller, you have access to WHM and can create multiple cPanel accounts for your own clients. Each cPanel account you create receives its own dedicated resources, independent of every other account you create or any other reseller’s accounts. The per‑account allocation is:
| Component | Dedicated Allocation (per cPanel account) |
|---|---|
| CPU | 1.5 cores |
| RAM | 2 GB |
| I/O | 100 MB/s |
| IOPS | 25,000 |
Your overall reseller plan (Pulse, Orbit, Nova, or Apex) limits the total number of cPanel accounts you may create (25, 75, 200, or 500). Each of those accounts has its own dedicated CPU, RAM, I/O, and IOPS. One account’s high usage does not affect another account’s performance.
Legend:
- CPU – Number of processor cores dedicated to your cPanel account (not shared).
- RAM – Physical memory guaranteed for your applications (PHP, MySQL, email).
- I/O – Disk read/write speed on NVMe SSDs in megabytes per second, dedicated.
- IOPS – Input/output operations per second, dedicated to your account.
2. Fair Use for Unlimited Features
Some plans advertise “unlimited” for certain features (e.g., domains, email accounts, bandwidth). Because storage is fixed per plan (see table above), the fair use policy applies only to domains, email accounts, and bandwidth. You are expected to use these unlimited features for legitimate website operation only. Examples of acceptable and unacceptable usage:
Acceptable Usage
- Adding many domains as addon domains or parked domains for legitimate business purposes.
- Creating numerous email accounts for employees, departments, or aliases.
- Bandwidth usage from normal website traffic, downloads of your own content, or API calls.
Unacceptable Usage
- Creating thousands of domains or email accounts for automated abuse, spamming, or resale.
- Using bandwidth to serve pirated content, stream video to mass audiences, or participate in DDoS reflection.
If we detect that your use of unlimited features is abusive or degrades server performance, we will notify you and require you to correct the behaviour. Failure to do so may result in suspension or termination.
3. Monitoring & Enforcement
We use automated systems to continuously monitor CPU, RAM, I/O, and IOPS usage per account. Because resources are dedicated, you are free to use up to your allocated limits at any time without affecting other accounts. However, if your account consistently uses near or above the allocated resources for extended periods (e.g., sustained 90%+ CPU for 10 minutes), it may indicate that your application requires more resources than your current plan provides. The following steps will be taken:
- Notification: We will send you an automated alert via email or WhatsApp suggesting optimizations (e.g., caching, code improvement, or upgrading).
- Observation Period: You will have 24 hours to take corrective action. If usage remains high, we may temporarily throttle your account to the defined limits (e.g., reduce CPU availability) to prevent impact on the server’s overall health.
- Suspension: If you do not respond or fail to reduce usage after repeated notifications, we may suspend your account. You will be required to contact support to discuss a solution (upgrade or optimization).
You can monitor your own resource usage in cPanel under the Resource Usage section.
For reseller hosting, each cPanel account you create is independent. We monitor the total number of accounts and the aggregate load on the server, but the dedicated per‑account resources mean that one client’s heavy usage does not directly affect another. If the server as a whole reaches capacity, we may contact you to discuss distributing accounts or upgrading to a larger reseller plan.
4. Prohibited Resource Abuse
The following activities are strictly prohibited and may result in immediate suspension without prior notice. This list is not exhaustive, and we may determine other activities to be abusive at our sole discretion.
- Cryptocurrency mining – including mining, farming, plotting, staking, or any proof‑of‑work or proof‑of‑stake algorithms, using CPU, GPU, or drive space.
- Running open mail relays – any server configuration that allows third parties to send email through your account without authentication.
- Participating in DDoS attacks – sending or reflecting attack traffic, or hosting control panels for botnets.
- Running gaming servers – Counter‑Strike, Minecraft, Rust, Team Fortress, or any other real‑time game server (even if low population).
- Cron jobs with intervals of less than 15 minutes – i.e., more than 4 times per hour. Legitimate use cases may be approved in writing.
- Stand‑alone daemons or background processes – any process that runs continuously or wakes up frequently without being triggered by an HTTP request or cron job (e.g., chat servers, queue workers, socket servers).
- High‑frequency API polling – scripts that repeatedly call external APIs in a tight loop, consuming excessive CPU.
- Image or video transcoding on‑the‑fly – unless specifically built for performance and approved by us.
- Using the account as a staging or development environment for high‑load testing – without our prior consent.
If we suspend your account for resource abuse, you will be required to explain the cause and propose a solution before we consider reactivation. Repeat offenders may be permanently terminated.
5. Reasonable Person Clause
This Resource Usage Policy cannot anticipate every possible situation. In circumstances not expressly covered, both you and Wonderweb shall act as a reasonable person would under similar conditions. This means applying common sense, fairness, and good faith to resolve issues, rather than exploiting gaps in the policy.
Example of potential exploitation without this clause: A customer with an “unlimited” domain plan could create tens of thousands of domain pointers that each redirect to the same website, consuming excessive server resources without serving any legitimate business purpose. A strict literal reading of the policy might not explicitly forbid this, because the policy says “unlimited domains” without specific numerical limit. However, a reasonable person would understand that such behaviour is abusive, degrades server performance, and violates the spirit of fair use. Under this clause, Wonderweb is entitled to treat such activity as a violation and take appropriate action (e.g., requiring the customer to reduce domains or upgrade to a reseller plan). Conversely, a reasonable customer would not engage in such conduct in the first place.
By using our services, you agree to be bound by the reasonable person standard as described herein and in our Terms of Service.
End of Resource Usage Policy